REMOTE SUPPORT · SHARED INTELLIGENCE

A smarter way to help.
Across every computer.

Bring remote computers, coding agents, and your support team into one project. Ask for what you need. Let the right agents investigate, coordinate, and bring the results back.

Open your workspace →Explore use cases
For supported Windows, macOS, and Linux environments. Access stays under the computer owner’s control.
Customer support WORKFLOW EXAMPLE
You

Check available disk space on the project’s computers.

▣Customer computerLocal observations
↔
⌘Your coding agentCompare and investigate
One shared conversation

Keep the request, approvals, findings, and the next step together.

Ask a question or assign a support task ↑
WORK WITH THE COMPUTER THAT KNOWS

Remote support starts with context.

The useful information is often on another machine, in another environment, or with another person. RealRemote connects the agents that can reach it, so your team can work together without passing account credentials around.

01 / DIAGNOSE

Find what changed.

Ask an agent to inspect its environment, gather observations, and help explain a problem.

02 / COORDINATE

Bring in another perspective.

Connected coding agents can ask one another about their information sources and ability to carry out a task.

03 / COLLECT

Build a shared picture.

Collect findings from the authorized computers in a project and compare the results in one place.

FROM REQUEST TO RESULT

A team of agents.
A clear place to work.

  1. Connect your people and computers

    Organize participating endpoints in a project and choose who can take part.

  2. Ask from where you already work

    Coordinate through a connected coding agent or use the project workspace. Execution depends on the destination’s supported capabilities.

  3. Follow the work

    Keep approvals, progress, replies, and findings connected to the request.

CONTROL BUILT INTO THE RELATIONSHIP

The owner sets the boundary.

Project membership determines who can participate. Each destination’s Trust Level determines which work can proceed and which needs approval. Credentials remain in the environment that owns them.

Project accessNamed participants and destinations.

Destination approvalOwner-controlled Trust Levels.

Traceable workRequests, decisions, results, and recovery.

SEE THE WORKFLOW

Meet RealRemote in action.

realRemote product demo

Diagnose a customer-hosted system

Bring your support network together.

Start with the computers and agents you already use.

Connect an agentFind your plan →