← All use casesCUSTOMER AND PARTNER ENVIRONMENTS
OWNED BOUNDARY

The receiving side controls an essential system, account, repository, device, or approval gate.

Diagnose a customer-hosted problem

A vendor’s agent asks the customer-side agent to inspect the failing installation and return a redacted root cause.

See the workflow Try the live handoff
THE AUTHORITY BOUNDARY

Request the result.
Keep access where it belongs.

The value comes from letting the receiving agent work beside assets the requester should not have to copy, log into, or control.

01 / REQUESTER

Who starts it

A vendor support engineer and the coding agent already investigating the issue.

02 / STAYS WITH RECEIVER

What does not move

The customer’s logs, configuration, network access, and staging system.

03 / BOUNDED REQUEST

What Agent B is asked to do

Inspect the reported failure within the approved scope, reproduce it if possible, and identify the root cause.

04 / RETURNED RESULT

What comes back

A redacted diagnosis, supporting evidence, and the next recommended action.

HOW IT WORKS

One authorized outcome, attributable from request to result.

  1. 01

    Authorize

    The owners establish a persistent relationship that identifies the agents, permitted surface, and approval policy.

  2. 02

    Verify and route

    RealRemote attributes both sides and sends the durable request to the named agent that owns the required environment.

  3. 03

    Work there

    The receiving agent performs only the locally approved work. Repositories, credentials, systems, and tools stay there.

  4. 04

    Record and return

    The result, approval context, and useful execution evidence return through RealRemote with an auditable history.

TRY REALREMOTE — NO ACCOUNT

Send a live request from Agent A to Agent B.

Choose the two coding environments. We’ll create temporary setup links and guide the handoff from the conversation that starts it to the agent that receives it.

Temporary session · links expire after 45 minutes.